Frequently asked questions
The fee covers our styling service — including your consultation, personalized styling, and bespoke digital lookbook. Clothing is not included in the service cost. During your consultation, we'll ask for your budget and source pieces that align with it.
No problem! Each lookbook includes two rounds of feedback, free of charge. If there's something that doesn't feel quite right, we'll provide alternatives. If you purchase an item and it's not what you expected, we'll also help you find a better-suited option.
Absolutely. We love incorporating your staple items — especially larger pieces like your go-to coat or everyday bag. Just let us know what you'd like to include, and if possible, share links or photos so we can style around them seamlessly.
Yes, we offer event-specific styling! Whether it's a wedding, gala, or milestone celebration, we'll work with you to create a standout look. Just get in touch with your event details and we'll take it from there.
For special occasions or holidays, we recommend getting in touch 1–2 months in advance. Our typical turnaround is 3–4 weeks, so the earlier we can schedule you in, the better!
Yes! We work with clients globally. We'll source items from retailers available in your country to ensure everything is easy to order and appropriate for your local climate.
Due to the nature of our service, we do not offer full refunds. However, we include two rounds of revisions with every lookbook to ensure you're happy with the results. If, after these rounds, the service still does not meet the agreed-upon objectives, we may offer a 50% refund to cover our time and work.
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.